Voice of the Customer: How Group Home Services Scale Compassionate Care With Instacart Business

In the Voice of the Customer series, we sit down with real Instacart Business users to understand what they do and how the Instacart Business platform supports their business ordering needs.

At Instacart Business, we help deliver the supplies your business needs exactly when you need them. We work hand in hand with compassionate professionals who dedicate their lives to serving vulnerable populations and need reliable solutions that never compromise on the quality of care they provide.

Today, we're highlighting Jaspreet Kaleka, IT Manager at , a group home services organization based in Alberta, Canada. Jaspreet oversees technology operations for 24 group homes serving children, youth, adults, and families with complex needs. Let’s explore how he revolutionized their grocery operations to ensure every resident receives the personalized care they deserve. 

Dignity & Precision: Instacart Business for Group Home Operations

In group homes, every meal matters. Each resident has unique dietary needs, personal preferences, and carefully crafted meal plans that staff must honor across multiple locations with rotating schedules. For Jaspreet, this wasn't just an operational challenge — it was about preserving the dignity and choice that every person deserves, regardless of their circumstances.

Initially, Mariam's Footsteps employed two dedicated staff members who made grocery runs for all locations. While this worked in Edmonton, expansion to remote areas like Westlock and Fort McMurray made this approach unsustainable. Jaspreet faced a dilemma: how could they maintain the personalized attention their residents needed while scaling their operations efficiently?

After researching solutions, Jaspreet discovered Instacart Business offered exactly what his organization needed to uphold its mission. 

The solution transformed their operations through a comprehensive system leveraging:

• Scheduled delivery windows that respect staff availability and resident routines

• Streamlined approval processes, ensuring nutritional oversight across all locations

• Individual business accounts per group home with a unified management dashboard

• Visual product selection that allows staff to honor specific resident preferences

• Detailed receipt tracking for transparent cost allocation per location

Scaling Smarter: Transforming Workflows for Operational Success

The transformation Jaspreet achieved goes far beyond logistics — it's about restoring agency and choice to the people Mariam's Footsteps serves. Before Instacart Business, purchasing decisions were made by grocery runners who couldn't possibly understand each resident's preferences across dozens of locations.

Now, house staff can engage residents directly in selecting their groceries, asking questions like "What kind of apples do you prefer?" or "Which chocolate would you like?"

Beyond the human impact, this person-centered approach delivers measurable operational benefits. Jaspreet's team can now analyze spending patterns by location, optimize inventory management, and ensure resources are allocated where they're needed most. The separate receipt system provides transparency, helping leadership make informed decisions about budget distribution across their growing network.

Learn how to add team member seats, export receipts, and get more from your Instacart Business account by visiting the Instacart Help Center.

Get Compassionate Care Delivered With Instacart Business

Whether you're managing multiple care facilities, coordinating complex dietary needs, or ensuring dignity and choice in every meal, Instacart Business provides the tools mission-driven organizations need to focus on what matters most: the people they serve.

Our customers receive:

• Delivery in as fast as one hour from 1,800+ retail brands nationwide in North America

• Centralized visibility across teams and locations with individual account control

• One-click bulk receipt exporting for transparent financial tracking

• Scheduled delivery slots that honor staff schedules and resident routines

• Custom Fields to tag receipts and track expenses across each location

Get started by creating your free Instacart Business account today!